Support
At PitBet Casino, we understand that sometimes you need assistance, whether you're facing a technical issue, have questions about your account, or just need clarification on game rules. Our dedicated support team is ready to help you 24/7, ensuring your gaming experience remains smooth and enjoyable.
Multiple Support Channels
PitBet Casino offers several convenient ways to get in touch with our customer service team:
Live Chat: Our most popular support option provides instant assistance with just a few clicks. Our trained support agents typically respond within 60 seconds and can help resolve most issues on the spot.
Email Support: For more detailed inquiries, reach out to us at support@pitbet.io. Our team aims to respond to all email queries within 2-4 hours, though most players hear back much sooner.
Comprehensive FAQ Section: Before contacting support, check our extensive FAQ section where you'll find answers to dozens of common questions about deposits, withdrawals, bonuses, account verification, and more.
Expert Help for All Your Gaming Needs
Our support team is thoroughly trained in all aspects of PitBet Casino operations, including:
- Account management and security
- Payment processing for both traditional and cryptocurrency methods
- Bonus terms and wagering requirements
- Game rules and technical troubleshooting
- Responsible gambling tools and resources
Whether you're trying to understand how to claim your 225% welcome bonus worth up to $11,000 or need help with a Bitcoin deposit, our team has the expertise to assist you quickly and effectively.
Support in Your Preferred Currency
Just as PitBet Casino accepts various currencies including USD, EUR, Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, and Tether, our support team is equipped to assist with questions related to all supported payment methods and currencies.
Game-Specific Assistance
With an extensive game library featuring titles from 42 top providers including Betsoft, Pragmatic Play, NetEnt, and Yggdrasil, we understand you might occasionally have questions about specific games. Whether you're enjoying popular slots like "Big Bass Return to the Races" or "Gates of Olympus Super Scatter," our support team can help with game-specific inquiries.
Commitment to Player Satisfaction
At PitBet Casino, we measure our success by your satisfaction. Our support team doesn't just aim to resolve your issues—we strive to exceed your expectations with every interaction. We regularly train our team on new features and games to ensure they can provide accurate, helpful information whenever you need it.
Responsible Gaming Support
Our support team is also trained to assist with responsible gaming tools and resources. If you need help setting deposit limits, taking a time-out, or accessing self-exclusion options, our agents can guide you through the process with sensitivity and care.
We're Here for You
Whether you're a new player just getting started with your first deposit or a loyal customer with specific questions, PitBet Casino's support team is committed to providing prompt, friendly, and effective assistance every time you reach out. Your gaming experience matters to us, and we're here to make it the best it can be.