FAQ

Creating an account at PitBet Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on the homepage, then complete the registration form with your personal details including your name, date of birth, email address, and phone number. You'll need to create a username and password for your account. Make sure all information is accurate, as this will be verified later during the KYC process. After submitting your details, you'll receive a confirmation email with a link to verify your account. Click the link, and your PitBet Casino account will be activated and ready to use. The entire process typically takes less than five minutes, and you'll be able to make your first deposit and claim your welcome bonus immediately after verification.

PitBet Casino offers a generous welcome package of 225% up to $11,000, divided across your first three deposits. Here's how it works: On your first deposit (minimum $20), you'll receive a 100% match bonus with a 25x wagering requirement on both the deposit and bonus amount. Your second deposit (minimum $20) comes with a 50% match bonus, also with a 25x wagering requirement. The third deposit completes the welcome package with the remaining bonus funds. The total wagering requirement for the entire welcome package is 35x, and most slots contribute 100% toward meeting this requirement, while table games typically contribute at a lower percentage. No bonus code is required as the bonus is automatically credited after your qualifying deposit. Remember to check the full terms and conditions on our promotions page for game restrictions and maximum bet limitations while the bonus is active.

PitBet Casino offers a diverse range of payment options to accommodate various player preferences. For traditional banking methods, we accept Visa and MasterCard credit/debit cards. For cryptocurrency users, we support multiple options including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ripple (XRP), and Tether (USDT). Our platform accepts both USD and EUR as fiat currencies. Minimum deposit amounts vary by method but typically start at $20 equivalent. Withdrawals are processed within 24 hours for cryptocurrency transactions, while card withdrawals may take 3-5 business days. There are no fees charged by PitBet Casino for deposits or withdrawals, though your payment provider might apply their own fees. All transactions are secured with advanced encryption technology to ensure your financial information remains protected.

Withdrawing your winnings from PitBet Casino is a straightforward process. First, navigate to the Cashier or Banking section of your account and select 'Withdraw.' Choose your preferred withdrawal method—either the cryptocurrency option you deposited with or a bank card. Enter the amount you wish to withdraw (minimum withdrawals start at $20 equivalent for most methods) and confirm your transaction details. For cryptocurrency withdrawals, you'll need to provide your wallet address. For card withdrawals, you can only withdraw to cards previously used for deposits. All withdrawal requests are processed within 24 hours, with crypto withdrawals typically completed much faster than card withdrawals, which may take 3-5 business days. Before your first withdrawal, you'll need to complete the verification (KYC) process by submitting identity documents. Note that any active bonuses with incomplete wagering requirements may affect your ability to withdraw, so check your bonus status before requesting a withdrawal.

PitBet Casino offers an extensive collection of games from over 40 leading software providers including NetEnt, Pragmatic Play, Betsoft, Yggdrasil, and Red Tiger Gaming. Our game library features over 2,000 titles across various categories. For slot enthusiasts, we offer popular titles like Big Bass Vegas Double Down Deluxe, Sugar Rush 1000, and Gates of Olympus Super Scatter. Our collection includes classic 3-reel slots, video slots with innovative features, and progressive jackpot games with life-changing potential wins. Table game players can enjoy multiple variations of blackjack, roulette, baccarat, and poker. We also feature a comprehensive live dealer section with real-time gaming experiences. Additionally, our portfolio includes specialty games like bingo, keno, and scratch cards. New games are added regularly, with all titles optimized for both desktop and mobile play. You can filter games by provider, type, or use the search function to find your favorites quickly.

Yes, PitBet Casino is fully optimized for mobile play across all devices. Our platform uses responsive design technology that automatically adapts to your screen size, whether you're using an iPhone, Android smartphone, iPad, or tablet. There's no need to download a separate app—simply visit the PitBet Casino website through your mobile browser, and you'll experience the same high-quality interface with full functionality. All features available on desktop are accessible on mobile, including account registration, deposits and withdrawals, claiming bonuses, playing games, and contacting customer support. Our mobile platform supports over 2,000 games that are specifically designed or adapted for touchscreen play, with smooth graphics and intuitive controls. The mobile experience maintains the same security standards as our desktop site, with encrypted connections protecting your data and transactions. For the best mobile experience, we recommend using the latest version of Chrome, Safari, or Firefox on your device.

The verification process (KYC) at PitBet Casino is a standard security procedure required before your first withdrawal. To complete verification, you'll need to submit digital copies of several documents. For identity verification, provide a clear copy of your government-issued ID (passport, driver's license, or national ID card). For address verification, submit a recent utility bill or bank statement (less than three months old) showing your name and address. If you deposited using a credit/debit card, you'll need to provide a photo of the card showing the first six and last four digits (cover the middle digits and CVV for security). For cryptocurrency withdrawals, you may need to prove ownership of your wallet. Submit these documents through your account dashboard in the 'Verification' section. Our team typically processes verification requests within 24-48 hours, and you'll receive an email confirmation once approved. This one-time process ensures the security of your account and complies with international anti-money laundering regulations.

Wagering requirements at PitBet Casino vary by promotion, but our standard welcome bonus carries a 35x wagering requirement on the combined deposit and bonus amount. This means if you deposit $100 and receive a $100 bonus, you'll need to wager $200 × 35 = $7,000 before withdrawing any associated winnings. Different games contribute differently toward meeting these requirements: most slots contribute 100%, while table games typically contribute 10-20%, and some games may not contribute at all. Bonuses usually have a validity period of 30 days, during which you must complete the wagering requirements. Maximum bet limits apply while a bonus is active—typically $5 per spin or 10% of the bonus amount, whichever is lower. If you request a withdrawal before completing the wagering requirements, the remaining bonus amount and associated winnings may be forfeited. PitBet Casino clearly displays your current wagering progress in your account dashboard, making it easy to track your status.

If you encounter technical issues while playing at PitBet Casino, there are several steps you can take to resolve them quickly. First, try refreshing your browser or restarting the game. If that doesn't work, clear your browser cache and cookies, or try using a different browser. For mobile users, ensure your device has the latest operating system updates installed. Check your internet connection stability, as intermittent connectivity can cause game disruptions. If these basic troubleshooting steps don't resolve the issue, contact our customer support team immediately via live chat for the fastest response. When reporting a technical problem, provide specific details including the game name, the exact time the issue occurred, your device type, browser version, and a screenshot if possible. Our support team is available 24/7 and can assist with most technical issues in real-time. For persistent problems, our technical team may need to investigate further, in which case you'll receive updates via email. All game outcomes are recorded in our system, so if a game disconnects during a winning spin, your winnings will still be credited to your account once the connection is restored.

PitBet Casino is committed to providing a fair gaming environment through multiple safeguards. All our games use certified Random Number Generators (RNGs) that ensure completely random and unpredictable outcomes for every spin, card dealt, or dice rolled. These RNGs are regularly tested and certified by independent testing agencies to verify their integrity. We exclusively partner with reputable software providers like NetEnt, Pragmatic Play, and Betsoft, who maintain strict standards for game fairness and transparency. Each game on our platform displays its theoretical Return to Player (RTP) percentage, which typically ranges from 95% to 98% depending on the game. Additionally, our platform undergoes regular audits by third-party organizations to ensure compliance with industry standards for fair gaming. As an extra layer of transparency, we maintain detailed game history for each player, allowing you to review your playing sessions, including every bet placed and outcome received. This comprehensive approach to fair gaming ensures that every player has an equal chance of winning based purely on the element of chance.

PitBet Casino provides a comprehensive suite of responsible gambling tools to help you maintain control over your gaming activities. You can set daily, weekly, or monthly deposit limits through your account settings, restricting the amount you can fund your account within those timeframes. Session time limits allow you to set reminders that notify you when you've been playing for a predetermined period. Our self-assessment test helps you evaluate your gambling habits and identify potential risk patterns. For players who need a break, we offer temporary self-exclusion options ranging from 24 hours to six months, during which you cannot access your account. In more serious cases, you can request permanent self-exclusion. We also provide reality checks that display your session time and net wins/losses at regular intervals. All accounts have mandatory loss limits to prevent excessive losses in a single session. Additionally, we offer direct links to professional gambling support organizations on our website. Our customer support team is trained to recognize signs of problem gambling and can guide you toward appropriate resources if needed. You can activate these tools through your account settings or by contacting customer support.

PitBet Casino offers multiple channels to contact our customer support team for assistance. The most immediate way to get help is through our 24/7 live chat feature, accessible by clicking the chat icon in the bottom right corner of any page on our website. Our average response time for live chat is under 60 seconds. For less urgent matters, you can email us at support@pitbet.io, and we aim to respond to all email inquiries within 24 hours. Before contacting support, you might find quick answers in our comprehensive FAQ section, which addresses the most common questions about accounts, bonuses, payments, and games. Our support team is multilingual, offering assistance in English and several other languages. All support agents undergo rigorous training to handle technical issues, account-related questions, and bonus inquiries professionally and efficiently. For complex issues that require additional verification, our support team may escalate your case to the appropriate department and keep you updated on the progress. We regularly collect feedback about our customer service quality to ensure we're providing the best possible assistance to our players.

PitBet Casino operates under a valid gaming license that ensures we adhere to strict regulatory standards for fair play, responsible gambling, and financial security. Our license requires us to implement robust anti-money laundering (AML) procedures and Know Your Customer (KYC) protocols to prevent fraudulent activities. We use advanced encryption technology (SSL) to protect all data transmissions between your device and our servers, ensuring your personal and financial information remains secure. Our privacy policy, accessible on our website, outlines how we collect, use, and protect your data in compliance with international data protection regulations. All player funds are kept in segregated accounts, separate from our operational funds, providing an additional layer of financial security. We partner only with reputable game providers who also hold valid licenses and have their games regularly tested for fairness. As a licensed operator, we submit to regular audits by independent organizations that verify our compliance with all regulatory requirements. Our commitment to operating within a regulated framework demonstrates our dedication to providing a safe, fair, and transparent gaming environment for all our players.